(updated 19/12/2020)

CHRISTMAS STOCKS & DELIVERIES

PLEASE READ BEFORE ORDERING

There is still time to give the CoolBoard smile to a loved one this Christmas, but please read this to avoid disappointment and see how we can create that smile…

Stock of Balls has been our biggest issue, but thankfully our suppliers have almost solved all the issues at the 11th hour!!  (see below for current stocks)  International carriage times are a bit hit and miss.  To get a CoolBoard this side of Christmas either order a package with a Ball we have in stock, OR order a package that includes a Disc.

If you order a Ball that we are out of stock of, but also order a Disc, we will send the Board and Disc immediately, and we will send the Ball when it comes in stock early January.  This offer is free for UK customers, international customers will need to pay p&p twice – sorry.

Balls in stock are:

Standard Speed in Small and Medium

Quickness Speed in Small, Medium and Large

Slow Speed in Small

The Quickness Speed is my favourite, and many people love them, but it is our most challenging speed so beware!  If you have exercise / yoga mats then these can be used to slow the movement while you learn.  Basically the softer, thicker and squidgier the floor, the slower the Ball will move.  Some people nail the Quickness Speed Balls on day one, others will take quite a bit longer…

Courier Cut-Offs:

UK Mainland:  Tuesday 22nd Dec 2pm

Most of the EU:  Monday 21st Dec – Midday 12 o’clock

USA & Canada:  Monday 21st Dec – Midday 12 o’clock

Rest of the World:  Everywhere is different – its getting close.  Order asap but there are no guarantees.

Please remember, there are no guarantees with delivery times.  We will get your order out the day you order or the day after.  Then its up to the couriers.  All things considered they are doing extremely well, and deserve our thanks, but some deliveries are taking a little longer than expected.  Most are hitting their targets, but the sooner you order the better.

That’s it – get a CoolBoard – its one of the best ways to spread smiles and giggles on the special day, and will give a lifetime of balancing service – smiles and health benefits!

Merry Merry Christmas all you lovely people xxx

Ordered and still waiting…

AMAZING NEWS!!  All outstanding orders HAVE been shipped and should be with you before Christmas!!!  If the couriers don’t get held up I believe all of you WILL have your completed order in time!!  I CAN NOT TELL YOU WHAT A RELIEF IT IS TO BE ABLE TO SAY THAT.

To all of you wonderful and patient people that are still waiting for your order – I cannot thank you enough for being so understanding.  I have been tearing my hair out working on solutions.  The disappointment when sub-standard Balls have arrived has been heartbreaking, the guilt at not being able to send what you have spent your hard earned on has not been easy – I am very sorry.

Thankfully there is light at the end of the tunnel!! After a massive amount of effort and cost between myself and the Ball suppliers, the Balls are finally flowing, and flowing like they have never flown before!  I am catching up quickly, and I believe I might just about catch up in time for Christmas.  The race is on.  The manufacturers are really pulling it out of the bag.   I will do my best to keep you all informed.

Thanks again,

Nic

Nic Smith

CoolBoard Founder

Although I may make light of these difficult times, I take them very seriously.

Both UK and International orders are taking a little longer than normal, our usual 24 hour UK delivery is taking 2 days on average.  

Ball Balls Balls…

Medium Standard Speed Ball – the Ball I recommend the most for good reason.  There has a terrible wait for these since March, thankfully after much work we have a solution.    Anyone waiting for an order should now have it in 2 weeks.  From then on there should be NO delays!! :-)

All other Balls are in stock and ready to go….

If you’re happy to wait – get your order in quickly and it will go into the queue.  If you want it sooner, please consider a different Ball.  Small Balls work well with the Medium Board, Large Balls work well with the Large Board.  The Slow Ball still offers a good balance experience, its just more gentle, and the Quickness Balls offer extra fun and challenge but a steeper learning curve.

Why are there delays?  CoolBoard Balls are surprisingly highly specialised and tricky to produce.  Our manufacturers have been playing all sorts of tricks to up supply without needing huge investment – which worked very well for a while, but have now had unexpected issues.  This is why the wait has suddenly increased.  I’m still getting more stock weekly, but not as many as before.  Thank you for your patience!

All other stocks are good to go, so please do order with confidence – you will get it, it might just take a little longer than normal!  If you’re in a hurry, don’t go for the Medium Standard Speed Ball!  If you want that Ball get your order in asap – I’m getting orders out on a first come first served basis.

AMAZON – Many of you are asking if ordering on Amazon will get you your order more quickly, or if they have stock that I don’t.  The answer is NO to both.  All Amazon orders are shipping direct from CoolBoard, and I only have limited items on Amazon because I can only list items that I can ship immediately.  You may notice that Amazon have increased their delivery promise, exactly the same as I have.  This website is the best place to order your CoolBoard from – you can see and order the full line up, I can give you far better customer service, I can even split your order, and you won’t be giving a chunk of your money to a non tax payer!

SPLITTING AN ORDER – People have asked if I can split an order, i.e. you want a Board, Disc and Ball, but the Ball you want will take a week to come in, so can I send the Board and Disc ahead?  YES.  Just add a note in the checkout to let me know this is what you want.

I’m answering questions and doing my best to keep customers up to date… but everything is still taking much longer than normal so please be a little patient!  Business is amazing right now – for which I thank all of you – but I’ve only had 4 days off since this started and I’ve been working 12 hour days – I am doing my best, but I am horribly aware my customer service is not up to its usual standard, for which I am sorry.  I will do all I can to look after everybody as fairly and quickly as humanly possible.

I’d like to explain how I am dealing with it here to protect you – my customers, myself, the delivery fine people that deliver my stock and your CoolBoards, and CoolBoard as a business.

If you have any questions please get in contact.

What I am doing

Keeping informed

I have done a considerable amount of research and I am keeping abreast with the latest information.  I will continue to follow government guidelines and will continue to go above and beyond.  So far I have been ahead of the government by quite some margin.

Keeping the warehouse a safe-zone for CoolBoard stock

I am the only person that has access to the CoolBoard workshop and warehouse.  I am washing my hands very often and am using gloves.  All deliveries coming in are being placed in a safe area for 4 days before being touched.  This should make it impossible for the virus to come in on a delivery, either by driver or package or contents.

I have been doing this for the last 3 weeks and will continue to do so.

How your order may be delayed

So far all the couriers I use have said deliveries will continue.  I will keep updated on this.

If everything I need to pack your order is already safe in the warehouse it can go out same day.  If not your order will be delayed.  Please understand that I am doing this for the good of all, the less this thing is spread the better, for everybody, and I will get you order out asap.

If you want to order a Ball as an accessory please see below…

What you can do

If you have any concerns about your CoolBoard delivery I would suggest you do the same – take it in with gloves and/or wash your hands immediately afterwards.  Put your new CoolBoard somewhere safe for 4 days.  After that you know it is 100% safe.  This might be an overreaction, it might not be, I have always been a belt and britches man!

Balls!!! (and Discs)

I have resumed ‘normal’ service for Disc and Ball orders, just please be aware that Small and Medium Standard Speed Balls are roughly on a 1 week wait.

Let there be light…

Hopefully with luck and preparation we will get through this with smiles on our faces :-)  I’m quite tied up unexpectedly building more CoolBoards while trying to get more supplies in – CoolBoard, rightly so, seems a popular choice for isolation!!  I’m looking forwards to spending some time making some more CoolBoard videos and getting more social media conversations going – so please join the party… show us your moves, get creative, make a video, take a photo, sign-up to the CoolBoard Facebook page, subscribe to our YouTube channel, be entertained, and join in if you fancy – the more the merrier!!!  Instagram is coming….

One thing is for sure… whether you’ve had your skiing trip cut short, can’t get to the beach, want some excitement in your own home, want to come out the other side with a core of rock, want to get rid of the last niggles from that injury… you’re in the right place! Happy CoolBoarding y’all.

Peace n love to all – Nic xx

STOCKS

Not just toilet paper!  Quite rightly many people have chosen a CoolBoard to keep them happy, entertained and fit while stuck at home.  CoolBoard is highly specialised and made in small numbers, a lot of my year is based around stocking up for my busy period of Christmas and the New Year.  There was not enough time to plan for this.

I do have good stocks of some product, but I am out of others, waiting for more to come in.

Since we saw the situation I have spent a lot of time doing all I can to get stocks in.  This is an ongoing concern and I’ll do everything I can to keep the orders flowing out as quickly as possible.  I attempted to add stock control to the website, but due to the way the products and options are organised it was not suitable without rebuilding the whole catalog.  So please check the list below for current status.  I am taking back orders and I will deliver them on a first come first served basis.

What is NOT in stock:

Medium size Standard Speed Balls – limited stock arriving each week, backlog of orders almost sorted, more of these Balls in the pipeline…. if this is the Ball for you I’d get your order in asap!!

Predicted re-stocking dates:

Currently all products are either in or being re-stocked regularly, but the situation is fluid and everything is taking way longer than normal.  I’m in contact with most of my suppliers on a daily basis and will keep this page updated.

I am exceedingly sorry that some of you will have to wait – I am doing everything I can to speed this along safely.

Many thanks for your understanding.