customer service

Christmas delivery cut-offs:

UK mainland – 3.30pm 22nd Dec

USA & Canada – 11am 21st Dec

Europe – 11am 20th Dec.

99% success rate but delays can occur so please order asap.

Delivery Disruptions

As usual we currently have no delivery disruptions.

UK mainland delivery

All UK mainland deliveries are free.

We want to get your new CoolBoard balance board into your hands as quickly as possible – so we’ll have our couriers pick your CoolBoard balance board up the working day after you place your order… they then guarantee to have it at your chosen destination within 48hrs. So if you order now, your CoolBoard balance board could be with you by the day after tomorrow, and certainly the day after that, capish?

Unfortunately we have to acknowledge that a problem may happen that disrupts our free flowing delivery system. Due to this we have to say that we guarantee delivery within 28 days.

Shipping & Delivery – Overseas

We ship CoolBoard to most locations globally. The shipping rate is calculated in our checkout before you pay. It normally takes 2-5 days for most destinations.

Please be advised that for countries outside the EU, as well as the Canary Islands, there may be customs and VAT charges that the customer will be expected to pay. CoolBoard are not liable for these payments. If these local import/custom charges are refused or not paid by the customer, then the item could be returned to CoolBoard or possibly destroyed if too expensive to return. Please note: If your order is not returned to us in these circumstances, we may not be able to refund you for your order. We would not be able to refund any original postage costs paid and can only refund for the returned product/s minus any costs incurred in returning them to CoolBoard. CoolBoard reserve the right to amend orders placed with incorrect delivery options without notice. CoolBoard does not accept responsibility for items being delayed through customs/security checks or adverse weather conditions. There are no refunds on shipping costs unless CoolBoard is responsible for the error. In the unfortunate event a product is out of stock a member of our Customer Service Team will contact you.

21 day no quibble money back guarantee

You are welcome to buy a CoolBoard Package, try it out for a couple of weeks, and if you don’t want it for any reason, return it within 21 days for a full refund minus £10 handling fee. If you are thinking of returning it, please contact us, preferably by phone, because there is a strong chance a quick chat will have you smiling rather than frowning about your CoolBoard. We offer this because we are so confident in our product!

Please email us for our returns address.

Returns & Replacements

Touch some lovely wood – so far we have had exceptionally few! A few people have ordered the wrong size for money or travel reasons so if you have any concerns please contact us before ordering.

If your CoolBoard balance board fails due to any manufacturing or materials defects, we’ll happily replace it free of charge, all we ask is that you send us the broken board (we’ll cover the postage) so we can work out what went wrong.

If you manage to get the wrong size or package, we’ll be happy to swap it for the right size, but you’ll have to cover the postage and any extra owing for the replacement package.

Do remember that over time inflatable balls and grip-tape will wear. This is normal, like a bike tire, and we sell replacements in our shop. You may just want to change the look or feel of your CoolBoard balance board, so check out our options…

Please email us for our returns address.

Ordering, Payment, Pricing & Promotions

Ordering

To order products from our site all you need to do is click on the product you like and add it to your shopping basket. When you have finished shopping, click the checkout button. If you have used our website before you can enter you email address and password and your previous details will be entered. If you are a new customer then you simply enter your details for the first time – no need to register. Once you have completed your address details you will be taken into the delivery screen, if there are any special comments that you would like to make about the delivery please include them here. Proceed to payment in order to confirm your order – check the items, payment method, billing and delivery address are correct then hit the ‘PAY & CONFIRM’ button if they are all correct. Please note that your details will be kept safe and secure and will not be given to any third parties (see our privacy policy for more details).

Payment

We accept the following debit/credit cards for payment: Master Card, Visa, Maestro and American Express. If you have a PayPal account you can use your account by clicking on the PayPal option.

Payment via card

Insert all your card details on the payment page. If your card uses the Verified by Visa or Mastercard Secure Code scheme, you may need to enter your password to verify the transaction. You will receive a confirmation email with your order number and receipt number. If you do not receive an email confirmation please contact us. Once your order has been picked, packed and shipped you will receive an email with the tracking information. If there are problems with the payment please try another card. Please call us if your payment cannot be made so we can help you to understand what to do or who to contact.

Payment via PayPal Account

If you have a PayPal account you can insert your username and PayPal password and use your account as you normally would. Once you have completed the transaction you should click the return to merchant button which will take you back to the coolboard.co.uk website. You will receive two confirmation emails with your order number and receipt number. The emails will come from [email protected] If you do not receive notification please contact us ASAP. Once your order has been picked, packed and shipped you will receive an email with the tracking information. If there are problems with the payment please try a debit or credit card or contact PayPal for assistance.

Promotional Coupons

If you have a valid promotional Coupon Code then you can enter it into the coupon code box on the payment page and your order will be discounted accordingly – please be sure to check the expiry date on the coupon as they often run for a limited time period. They will sometime only be available on certain brands or products categories, so please check the items you have chosen are eligible for the discount. If you have any problems with the promotional coupon please email our customer service team using this form.

Gift Vouchers

To use a gift voucher, add the items to your cart and go to checkout. To pay for your products enter the gift voucher number on the shipping page, in the Gift Voucher box. If the total of your order is less than the amount on the gift voucher then the remaining balance will be left on the same Gift Voucher, to be redeemed next time you shop with us. If the total of your order is more than the amount on the gift voucher, you can pay for the remaining amount using your credit card or PayPal account. We do not provide a cash refund for gift vouchers, we will however put refund amounts back onto the Gift Voucher. If you have any queries please don’t hesitate to contact our customer service team using this form.

Cancelling your order

If your order has not started being processed by our warehouse, you can contact us immediately so that we will be advise you what to do. If our warehouse has started processing the order, we are unable to cancel it and we would advise that you return the item as soon as you receive it.

In the UK Distance Selling Regulations advise you have seven working days to cancel the contract for your order with us and we will issue you with a full refund. The seven working days starts from the day after you receive your order. We need written confirmation of cancellation from you, so you’ll need to contact us quoting your order number. If you have already received your order, you will need to return all the items in the order. You will need to pay the cost of returning the order. The items must be in their original condition and will be inspected once we have received them. If we do not receive the cancelled order back, we may arrange to have them collected at your cost.

Terms & Conditions

About Us

Coolboard.co.uk is a website owned and operated by CoolBoard Ltd, a limited company registered in the UK with company number 6380582 at 48, St. Andrews Road, Montpelier, Bristol, BS6 5EH.

The head office of CoolBoard Limited is at 48, St. Andrews Road, Montpelier, Bristol, BS6 5EH. Please note this is our commercial office address and not our warehouse address.

The use of this website is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this website indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to CoolBoard Ltd indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by CoolBoard Ltd. CoolBoard reserves the right to make changes to this website and these terms and conditions at any time.

Patents, Copyright and Trademark Notice

CoolBoard balance boards are patent protected internationally. As such it is a violation of these patents to build, promote or sell any product which falls into the scope of our patents and could result in criminal or civil penalties.

This website is owned and operated by CoolBoard Ltd. Unless otherwise specified, all materials appearing on this website, including the text, website design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of CoolBoard Ltd. All audio and video clips are the sole property of CoolBoard Ltd or their respective content providers. All software used on the website is the sole property of CoolBoard Ltd or those supplying the software. You may use the content of this website only for the purpose of shopping on this website or placing an order on this website and for no other purpose. No materials from this website may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without CoolBoard Ltd’s prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Disclaimer and Limitation of Liability as to Products Sold

All of CoolBoard’s products are guaranteed against defects in accordance with the manufacturers warranty from the date on which the goods were received. Except as expressly stated herein, CoolBoard Ltd makes no representations or warranties, either express or implied, of any kind with respect to products sold on the CoolBoard website. Except as expressly stated herein, CoolBoard Ltd expressly disclaims all warranties, express or implied, of any kind with respect to products sold on this website, including but not limited to, merchantability and fitness for a particular purpose. You agree that the sole and exclusive maximum liability to CoolBoard Ltd arising from any product sold on the Coolboard.co.uk website shall be the price of the product ordered. In no event shall CoolBoard Ltd, its directors, officers, employees or other representatives be liable for special, indirect, consequential, or punitive damages.

Disclaimer and Limitation of Liability as to the CoolBoard Ltd Websites

The Coolboard.co.uk website and the materials therein are provided “as is”. CoolBoard makes no representations or warranties, either express or implied, of any kind with respect to the Coolboard.co.uk website, their operations, contents, information, materials. CoolBoard Ltd expressly disclaims all warranties, express or implied, of any kind with respect to the websites or their use, including but not limited to merchantability and fitness for a particular purpose. You agree that CoolBoard Ltd, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the Coolboard.co.uk website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.

Pricing and Availability

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, CoolBoard Ltd shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. CoolBoard Ltd shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, CoolBoard Ltd shall immediately issue a credit to your credit card account in the amount of the charge. Where applicable, prices are inclusive of VAT at the rate appropriate to the country of receipt within the EU. VAT is not included in our prices for customers outside of the EU. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

Links Policy

This website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that CoolBoard Ltd are not responsible for the operation of or content located on or through any such website.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. CoolBoard Ltd reserves the right at any time after receipt of your order to accept or decline your order for any reason. CoolBoard Ltd reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.

Gift Vouchers

Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher – please check your voucher to find out when to use it by. CoolBoard Ltd cannot accept any responsibility for stolen or deleted gift vouchers. We’ll despatch your gift voucher either as soon as payment has been cleared and we cannot be responsible for any delays, no matter how they are caused.

If you are the purchaser, please double check the delivery email address you enter – it is your responsibility to do so and we’re afraid we cannot be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect. In addition, we cannot take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe.

From time to time, gift vouchers may get caught in spam filters, and it is the recipient’s responsibility to check these filters. We cannot take responsibility if a gift voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, the capacity of the recipient’s mailbox or any other factors outside of our control. If you need a refund, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, or a combination of the two). We reserve the right to vary these terms and conditions.

The conditions of use relating to any discount code will be specified at the time of issue.

Jurisdiction and Venue

You agree that any legal action brought against CoolBoard Ltd shall be governed by the laws of England without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the Coolboard.co.uk website shall be an appropriate federal or county court located in Southern England.